FAQs-QV Rewards

FAQs

Collecting stamps

Q: How do I earn stamps?

Collecting stamps is easy! Simply purchase any QV product in your local pharmacy, upload your receipt in the My QV Rewards app, and for every $5 spent on QV you will collect 1 stamp.

You can collect stamps for online purchases too, just email a copy of your online receipt to hello@qvrewards.com.au. 

How do I receive stamps for online purchases?

If you purchase any QV products online, simply email your receipt to hello@qvrewards.com.au and your stamps will be loaded to your account within 3 business days. 

What are the participating products?

All QV products purchased in Australia are included in the My QV Rewards program. You can see the full range of products here: https://www.qvskincare.com.au/products.html

Do stamps expire?

Your stamps won’t expire for the life of the program. You can view the full terms and conditions here: https://www.qvskincare.com.au/the-qv-loyalty-rewards-program-terms-and-conditions.html

Claiming cashback

How will I receive my cashback?

Your cashback reward will be deposited directly into your selected bank account within 14 days. Haven’t received your reward? Contact us at hello@qvrewards.com.au

How many times can I claim cashback?

Every time you collect 10 stamps, you’ll be rewarded with $5 cashback. Each cashback earned can only be redeemed once.

How long will it take to receive my cashback?

Your cashback reward will be deposited into your selected bank account within 14 days.

I have a problem with my Cashback claim. Who should I contact?

We have a dedicated team that can support you. Simply get in touch here.

Uploading receipts

How do I upload my receipt?

For all hard copy receipts, you can upload a photo using the ‘Submit Receipt’ button on your My QV Rewards home screen. You can also find this in the drop down navigation on the left hand side of the homescreen.

All online receipts, please email to our team at hello@qvrewards.com.au. 

How do I take a good photo of my receipt?

Please ensure the photo is clear and all details of the transaction are visible.

If you were provided with a receipt that was printed with unreadable values (due to faded ink) immediately after making your purchase, please ask the pharmacy to reprint another which has all of the transaction details printed clearly.

Here are a few examples of good and bad receipt uploads:

✔️ Good uploads:

❌ Cut off (transactions details not visible):

❌ Blurred:

Screenshots of digital receipts

Please forward your online receipts to hello@qvrewards.com.au

You don’t need to include any promotional information on the bottom of the receipt. 

My receipt ink has faded. What should I do?

If you were provided with a receipt that was printed with unreadable values (due to faded ink) immediately after making your purchase, please ask the pharmacy to print another that has all of the transaction details printed clearly.

I can’t upload my receipt. What do I do now?

We have a dedicated team that would love to help you. Simply get in touch here.

I lost my receipt. What do I do now?

Unfortunately we can only validate purchases with a receipt as proof of purchase.

My receipt is really long, which part of the receipt needs to be in the picture?

We need to see all details related to the transaction, such as:

●       Store name

●       Date of purchase

●       Products purchased

●       Price of each item

●       Total amount spent

You don’t need to capture any of the promotional information included on the receipt.

Do I need to keep my receipts?

It is your choice whether you keep the hard copy version of your receipts. All receipts will be validated through the photo uploaded into the My QV Rewards App.

Policies

How is my personal data used?

You can find our detailed privacy policy here: https://www.qvskincare.com.au/privacy-policy.html

What are the terms and conditions?

You can find our detailed terms and conditions here: https://www.qvskincare.com.au/the-qv-loyalty-rewards-program-terms-and-conditions.html