Terms and Conditions


AU residents only. If you are under 18, you must get approval from your parent/guardian before you make a claim.  By approving your participation, your parent or guardian accepts these conditions. Purchase period: 12.01am (AEST) on 20/7/2023 to 11.59pm (AEST) on 16/8/2023. Claim period: 12.01am (AEST) on 21/7/2023 to 11.59pm (AEST) on 30/8/2023. During purchase period, buy any product from the QV range (excluding lip balm) from an Australian Pharmacy or www.egoeshop.com.au & if not happy after a minimum of 24 hours of use, submit refund claim by visiting qvskincare.com.au/moneyback, locating the claim form and filling out all requested information, including uploading an image of your purchase receipt, entering your Australian bank details for an EFT payment and telling us in at least 15 words why you didn't love the product/s. If your claim is valid, you'll get a refund via your nominated Australian bank account for the price paid (up to $42.95 per product). Max 1 claim per household and max one product per claim. All claims will be validated within 7 business days. Allow up to 10 business days from verification to get a refund via EFT. Keep original itemised receipt/s.

The Promoter’s employees, sub-contractors, participating retailers and/or their agents may not participate in the offer. The Promoter reserves the right, at any time to verify the validity of claims and claimants and to disqualify any claimants who the Promoter believes has submitted a claim not in accordance with the Terms and Conditions. The Promoter reserves the absolute right to withdraw, cancel or vary the offer without notice and at any time. Refund not transferable. If asked you must provide proof of age/residency/identity. This offer does not restrict consumer rights under any statute e.g. the Competition and Consumer Act 2010 (Cth) – e.g. you may be entitled to return defective goods for a refund in some circumstances. Offer not sponsored/endorsed/administered by/associated with any social media platform, including Facebook and Instagram. You are providing your info to Promoter, not to any social media platform. You completely release any relevant social media platform/s from any & all liability. The Promoter may collect your personal information directly or through its agents or contractors.  The Promoter will use your personal information to conduct the offer. The Promoter may disclose your personal information to its related companies, agents and contractors to assist in conducting this offer, communicating with you or storing data. If you have marked the “opt-in” box on the claim form, you consent to the Promoter keeping your personal information on its database to use for future marketing purposes, including contacting you by electronic messaging.  Personal information will otherwise be dealt with in accordance with the Promoter’s Privacy Policy which is available at www.qvskincare.com.au/privacy.html. Promoter: EGO PHARMACEUTICALS PTY LTD (ABN 86 005 142 361).

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